We’re proud to announce that KRP has developed a compliance policy under the Accessibility for Ontarians with Disabilities Act (AODA).
According to the Ministry of Economic Development, Employment and Infrastructure website, AODA sets “out a clear goal and timeframe to make Ontario accessible by 2025. The Act lays the framework for the development of province-wide mandatory standards on accessibility in all areas of daily life.” AODA sets accessibility standards in five key areas including customer service, employment, information and communications, transportation and the design of public spaces.
As the website outlines, “The Accessibility Standard for Customer Service applies to all organizations (public, private and non-profit) that provide goods or services either directly to the public or to other organizations in Ontario and that have one or more employees in Ontario.
This includes consultants, manufacturers and wholesalers as well as other businesses and professional services.”
Employers are required to provide accessible customer service policies, accommodate service animals, elicit regular customer feedback and provide staff training as outlined by the Act, among various other requirements.